When it comes to HVAC in Atlanta, you want a professional partner who gets the job done right. When your office’s air conditioning breaks down, who are you going to contact? Will you google “HVAC services near me” and call whichever provider is closest to your business?
Picking a contractor at random isn’t an effective way to find a trustworthy HVAC company. Luckily, there are several factors you can look for that separate good HVAC companies from the rest. Continue reading to discover how to find reliable heating and air in Atlanta.
To find a reputable HVAC company in Atlanta, do the following:
When searching for professional HVAC services, online reviews are a great place to start. Create a list of your potential companies and read their reviews on Google, Facebook, and Yelp. Because these are the three major review websites, you’ll get a large sample size of customer experiences. Reading through several testimonials gives you a comprehensive picture of what the company does and, more importantly, how well they do it.
It’s important to note that no company delivers perfect service—mistakes happen. Even the highest-rated HVAC companies in Atlanta have the occasional customer who’s unhappy with the service provided. Don’t get too hung up on a bad review; instead, look for patterns. If you see multiple reviews noting poor service, that’s when it’s safe to assume that quality is an issue this company needs to work through.
While online reviews can be helpful, they shouldn’t be the end-all-be-all in your search for reliable heating and air in Atlanta. You should also talk to neighbors, friends, and other businesses. There’s a good chance several of your local connections have used an HVAC company they’re willing to vouch for or, more importantly, recommend avoiding. Ask your personal and professional connections:
- What made your experience with the company good or bad?
- How attentive were they to your needs?
- Was the price fair for the service received?
- Did you experience any mechanical issues after service?
Just remember, if they used a company more than two years ago, take their recommendation with a grain of salt. Companies can improve and change over time, and it might be worth giving a potential provider the benefit of the doubt. After all, in the HVAC service industry, most poor customer experiences are caused by poor employees. A lot can change over two years, including the service staff.
HVAC companies in Atlanta are only as good as their staff. Underqualified technicians can be a significant problem, and you never want them working anywhere near your heating and cooling systems. If you’re comparing several companies but having trouble deciding which one to go with, the quality of their technicians is a key differentiator.
When reaching out to local providers, ask questions like:
- What certifications do your technicians have?
- What does your training process look like?
- Can your technicians service specialized equipment?
- Is your HVAC staff qualified to work on ducts, piping, and BAS systems?
Trustworthy HVAC companies should prioritize certifications and high-quality training for every employee.
When conducting online research, be sure to look for professional affiliations, such as:
- HVAC industry partners
- Specific equipment they can service
- Additional services they’re qualified to work on (retrofitting, LED lighting, BAS systems)
You’ll also want to check out Better Business Bureau scores to see if any cases have recently been opened against them. Reliable HVAC providers work hard to address complaints. Take note of specific concerns and how your prospective provider addressed them. Their ability to resolve customer complaints speaks volumes about their overall service quality.
When searching for reliable heating and air in Atlanta, don’t just select the HVAC company that submitted the lowest bid.
Companies that undercut local competition should raise concerns. To offer a substantially lower price, chances are they’re cutting corners somewhere. For instance, they could be:
- Hiring technicians without certifications
- Using subpar materials and installation practices
- Overlooking or rushing through your project
- Not following local regulations or building codes
Hiring the lowest-bidding company can come with serious consequences. While you may save money initially, you’ll likely pay more in the long run just to fix their mistakes.
The services your provider offers can be a telltale sign of an honest business. Here are several services that indicate your HVAC contractors are trustworthy:
Most HVAC companies with a poor reputation view seasonal tuneups as an easy moneymaker. They’ll send a technician over to your business to briefly look at your system, then push a list of improvements to make on your HVAC unit—for a hefty price.
Luckily, you can avoid this type of “tuneup” by partnering with a trustworthy provider. High-quality HVAC contractors in Atlanta provide an honest, comprehensive tuneup for your HVAC system. If your unit is running well, they won’t hide it, helping you avoid hidden costs and unnecessary fees.
To complete a successful HVAC project, your provider needs to assess your facility and operations. Never trust a company that tries to sell you a system before collecting this information.
Trustworthy HVAC companies should take the time to understand your business’s unique needs. No commercial property is the same, and a cookie-cutter HVAC solution simply won’t cut it. You need a personalized, detailed strategy—and that begins with a free assessment.
If your potential company is dodgy about answering your calls, avoid working with them. Reputable HVAC companies value high-quality customer service. They should be lending a helping hand throughout the service process.
Since 1973, Frazier Service has been providing high-quality HVAC solutions our clients can trust. We know how complicated finding the right provider can be, which is why we prioritize:
- Attentive customer service
- Transparency through the entire process
- Highly trained and qualified technicians
If you have an HVAC project on the horizon, you’re in the right spot. Schedule a free assessment with our experts to get started.